Shipping Policy

Thank you for shopping with Lumeni. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 Business Days
  • Canada: 7–18 Business Days
  • United Kingdom: 7–15 Business Days
  • Australia & New Zealand: 7–18 Business Days
  • Europe: 7–20 Business Days
  • Rest of the World: 10–25 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated and displayed at checkout when applicable.

From time to time, Lumeni may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Tracking updates may take several days to appear after the shipment has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

Delivery delays may occur due to:

  • Customs inspections
  • Severe weather conditions
  • Carrier disruptions
  • Public holidays
  • High shipping volumes
  • Other circumstances beyond our control

Lumeni is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, Lumeni cannot guarantee replacement or refund of the package.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.

If additional assistance is needed, please contact us and we will do our best to help investigate the issue.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product

We will review the issue and work toward an appropriate resolution.

Contact Us

Lumeni

Email: tpfzql@hotmail.com

Address:
Kai Yu Commercial Building
2C Argyle Street, Room 602, 6th Floor
Mong Kok, Kowloon
Hong Kong