Help Center

Once your order ships, you’ll receive a confirmation email with a tracking number. Click the link in the email or visit our tracking page to check your delivery status in real time.

Standard shipping takes 5–7 business days. Expedited options (2–3 business days) are available at checkout. International orders may take 10–15 business days depending on the destination.

Yes! We offer free standard shipping on all orders over $75. The discount is applied automatically at checkout.

Orders can be modified or cancelled within 12 hours of placement. Please contact our support team as soon as possible at support@lumenihealth.com.

If your package hasn’t arrived within the estimated timeframe, please contact us at support@lumenihealth.com. We’ll investigate and arrange a replacement or refund if needed.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Final sale items are not eligible for return.

Email us at support@lumenihealth.com with your order number and reason for return. We’ll send you a prepaid return label within 1–2 business days.

Once we receive and inspect your return, refunds are processed within 3–5 business days. The amount will be credited to your original payment method.

Yes, exchanges are available for a different size or variant of the same product, subject to availability. Contact us to arrange an exchange.

For hygiene reasons, opened skincare consumables and accessories that have been used cannot be returned. All devices must be in original, unused condition to qualify for a return.

Start with clean, dry skin. Apply the device using gentle circular motions for 5–10 minutes per area. Always refer to the included instruction manual for your specific device model.

For best results, we recommend using your Lumeni device 3–5 times per week. Consistent use over 4–8 weeks typically yields visible improvements.

Yes, our devices are designed for all skin types including sensitive skin. We recommend starting at the lowest intensity setting and gradually increasing as your skin adjusts.

Wipe the device head with a soft, damp cloth after each use. Do not submerge in water unless the device is rated waterproof. Store in the provided pouch away from direct sunlight.

Most users notice improved skin texture and radiance within 2–4 weeks of consistent use. Optimal results are typically visible after 8–12 weeks of regular treatment.

Ensure the device is fully charged before first use. Hold the power button for 3 seconds. If it still won’t turn on, try a different charging cable and adapter. Contact us if the issue persists.

Check that the charging port is clean and free of debris. Use only the original charging cable. If the indicator light doesn’t appear within 30 minutes, please contact our support team.

Discontinue use immediately and allow your skin to recover. Reduce the intensity setting when you resume. If irritation persists, consult a dermatologist before continuing use.

Hold the power button for 10 seconds until the device powers off completely, then restart. For model-specific reset instructions, refer to your user manual or contact support.

All Lumeni devices come with a 12-month manufacturer’s warranty covering defects in materials and workmanship. To make a warranty claim, email support@lumenihealth.com with your order number and a description of the issue.